At Evapure Skin Care, every botanical beauty bar and skincare formulation is handcrafted in small batches under strict hygiene standards. Please review our policy regarding exchanges, damaged deliveries, order cancellations, and refunds below.
1. Exchange Policy
Due to the intimate and hygiene-sensitive nature of personal care and artisanal skincare products, eligibility for exchanges is subject to the following conditions:
- Eligible Timeline: Exchange requests must be initiated within 7 days of parcel delivery.
- Condition of Product: To qualify, items must remain unopened, unused, with all safety seals and wrapping intact, and returned in their original packaging alongside the original invoice.
- Sale & Promotional Items: Products purchased during clearance sales, promotional discount events, or bundled offers are final sale and cannot be exchanged.
- Natural Product Variations: Because our soaps are handcrafted using natural botanicals, plant oils, and clays, slight variations in color, marbling, shape, and scent are natural characteristics of artisanal production. Additionally, slight differences between digital screen displays and physical appearance are expected; therefore, exchanges based solely on these aesthetic variations will not be accepted.
2. Damaged, Defective, or Incorrect Deliveries
If your parcel arrives damaged in transit, or if you receive an incorrect product, our team will replace it immediately at no additional cost.
How to File a Claim:
- Notify our customer support team within 3 days (72 hours) of receiving your delivery.
- Contact us via WhatsApp/Phone at +92 303 9604056 or email support@evapureskincare.com.
- Include your Order ID, a brief explanation, and clear photos or a short unboxing video showing the outer courier packaging, shipping label, and the condition of the defective or incorrect item.
- Once verified and approved, we will dispatch a replacement item at our expense. If a replacement is unavailable, an online store voucher or a direct refund will be issued.
3. Order Cancellation Policy
Cancellations by the Customer:
- Before Dispatch: You may cancel your order free of charge at any time before it enters fulfillment. Please contact us via WhatsApp at 0303 9604056 as soon as possible after placing your order.
- After Dispatch: Once an order has been handed over to the courier service and a tracking number has been generated, it cannot be canceled. Once delivered, our standard Return & Exchange conditions apply.
Cancellations by Evapure Skin Care:
- Evapure Skin Care reserves the right to cancel any order at its discretion prior to shipment due to:
- Unforeseen inventory shortages or product unavailability.
- Pricing or technical errors on the digital storefront.
- Incomplete or unverified shipping addresses and contact details.
- Payment authorization failures or unconfirmed Cash on Delivery (COD) verification.
4. Refund Policy
- Store Credit / Vouchers: Approved claims for returns or exchanges are primarily issued as online store vouchers equivalent to the purchased product value, redeemable on any future purchase.
- Monetary Refunds: Direct refunds are processed only in cases where an ordered item is out of stock after payment, or where a damaged/defective product cannot be replaced.
Reimbursement Method:
- Prepaid digital orders (bank cards/online transfers) are refunded to the original payment method used at checkout.
- Approved Cash on Delivery (COD) refunds are transferred electronically via Bank Transfer, Raast, JazzCash, or EasyPaisa.
- Processing Timeline: Once approved, electronic refunds are initiated within 3 to 5 business days. Original courier shipping fees are non-refundable unless the return was caused by a company dispatch error.
5. Contact Customer Support
For inquiries or immediate assistance with an existing order:
- WhatsApp / Phone: +92 303 9604056
- Email: support@evapureskincare.com
- Studio Address: Middle City Town, Faisal Colony Sharqi, Bahawalpur, 61300, Punjab, Pakistan
- Support Hours: Monday – Sunday: 9:00 AM – 5:00 PM